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PRIVACY POLICY AT QUICK MOVERS

1. Who We Are

Quick Movers is a professional removals company operating from our strategic bases in London and Birmingham. For the purpose of data protection laws, we act as the "Data Controller" of the personal information you provide to us. If you have any questions regarding this policy, you can contact us directly via the contact form or email address provided on our website.

2. The Type of Personal Information We Collect

We currently collect and process the following personal information to execute your moving orders:

  • Personal identifiers and contact details (including your full name, email address, and telephone number).

  • Relocation details (including your exact collection address, delivery address, and specific building details such as floor numbers or lift accessibility).

  • Inventory details (the list of goods, volume of cargo, and estimated values of the items you declare for transport).

  • Website usage data (including your IP address, browser type, and cookies collected when you browse our website).

 

Please note: We do not store or process your financial card details directly. All online payments are handled securely through encrypted, third-party payment gateways.

3. How We Get the Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide you with an accurate moving quote via our online form or over the phone.

  • To confirm, schedule, and successfully execute your removal order.

  • To communicate with you regarding updates, traffic delays, or payment processing.

 

Under the UK GDPR, the lawful bases we rely on for processing this information are:

  • Contractual Obligation: We need your information to perform the moving services you book with us.

  • Legitimate Interests: To improve our business services and respond to your direct inquiries.

 

We may share this information with our authorized drivers, moving crew, or legal subcontractors strictly for the purpose of completing your relocation. We never sell or lease your personal information to third-party marketing companies.

4. How We Store Your Personal Information

Your information is securely stored on encrypted digital servers. We implement strict security measures to protect your data against unauthorized access, alteration, or disclosure.

 

We keep your contact details and job history for up to 6 years following the completion of your move to comply with UK tax, accounting, and insurance reporting regulations. Once this time period has expired, we will permanently delete your digital records from our systems.

5. Your Data Protection Rights

Under UK data protection law, you have significant rights regarding your personal information, including:

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  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to correct information you think is inaccurate or incomplete.

  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you..

6. Changes to Our Privacy Policy

Quick Movers keeps this privacy policy under regular review and places any updates directly on this web page. This policy was last updated in August 2026.

7. How to Complain

If you have any concerns about our use of your personal information, you can make a formal complaint to us directly.

You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have used your data. The ICO is the UK's independent authority set up to uphold information rights.
ICO Website: ico.org.uk

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