TERMS AND CONDITIONS AT QUICK MOVERS

DEFINITIONS

Our regulations explain the rights, duties, and responsibilities of all parties to the agreement between QUICK MOVERS (Q-M) and the customer.
The word used as "you" or "your" means the customer.
The word used as "we", "us" or "our" means Quick Movers (Q-M).
By confirming the reservation with Q-M, you are agreeing to the following terms and conditions.
These conditions may be changed or made subject to a prior written agreement between the parties. Attention is drawn to the clauses that define our liability for loss or damage to goods and property.

OUR VALUATION

Our prices, unless otherwise noted, do not include customs duties, ferries, toll roads, inspections, or any other fees and taxes payable to government bodies. It does not include us taking responsibility for your goods unless explicitly stated.

1.2 We reserve the right to change prices or introduce an additional fee if the circumstances change, which were not taken into account when preparing our confirmation in writing. In such circumstances, adjusted charges will apply and become payable.

These include:
1.2.1 Change in expenses due to differing information given in the valuation regarding pickup and delivery floors.
1.2.2 Change in expenses due to the differing volume or size of the ordered amount of goods carried compared to the initial quote.
1.2.3 Change in expenses due to a change in the required number of additional helpers.
1.2.4 Change in expenses due to exceeding the initially ordered hours.
1.2.5 Change in expenses due to a change in the moving from or moving to addresses.
1.2.6 Change in expenses due to the specific flooring conditions in the properties if there is no working lift/elevator.
1.2.7 Any change in costs caused by the difficulty or impossibility of delivery via stairs, elevators, or gates which are inadequate for the free movement of goods without mechanical equipment or structural change, or if the approach road or drive is unsuitable for our vehicles for loading and unloading.
1.2.8 Change in expenses arising from additional charges such as parking, or mandates due to the lack of parking permits in a specified place, or other fees or charges implemented by us on your behalf.
1.2.9 Change in expenses resulting from delays or events beyond our control which increase or expand the resources or time spent on completion of the agreed work.
1.2.10 Change in expenses due to currency fluctuations or changes in taxation beyond our control.
In such circumstances, adjusted charges will apply and become payable.

WORK NOT INCLUDED IN THE QUOTATION

2.1 Unless agreed by us in writing, we will not:
2.1.1 Remove or install built-in furniture.
2.1.2 Disconnect, reconnect, dismantle, or re-install equipment, fixtures, fittings, or appliances.
2.1.3 Take up or lay fitted floor coverings.
2.1.4 Move items from a loft unless proper lighting and secure access are provided.
2.1.5 Move or store any items excluded under clause 5.

OUR RESPONSIBILITY

3.1 Our responsibility is to deliver your goods for you from the "moving from address" to the "moving to address" in the same condition as they were in at the time when they were packed or otherwise made ready for transportation.
All goods are insured in the van for up to £10,000. We are not liable for the first £250.00 per claim (excess fee). It is the responsibility of the customer to ensure extra insurance is arranged if required.
Goods will be protected only by our insurer if the Q-M team prepares all the items described in the Transport List (Inventory List) by our customer for transport.
3.2 In the event that we have undertaken to pack the goods, or otherwise make them ready for transportation, it is our responsibility to deliver them to you undamaged. By "undamaged", we mean in the same condition as they were immediately prior to being packed or made ready for transportation.
3.3 If we fail to discharge the responsibilities identified in clauses 4.1 and 4.2, we will, subject to the provisions of clauses 7, 8, and 10, be liable under this agreement to compensate you for such failure.
3.4 We will not be liable to compensate you where clauses 2.2, 3.2, and 5.2 apply, unless loss or damage occurred as a result of negligence or breach of contract on our part.
3.5 If you do not provide us with a declaration of value for your goods, or if you do not require us to accept standard liability pursuant to clause 8.1, we will not be liable to you for failure to discharge the responsibilities identified in clauses 4.1 and 4.2, unless that failure was caused by negligence or breach of contract on our part.
3.6 The amount of our liability under this clause shall be determined in accordance with these terms.

YOUR RESPONSIBILITY

4.1 It is your responsibility to:
4.1.1 Declare to us in writing the value of goods transported. If it is determined that the true value of goods transported is lower than declared, you agree that our liability will be reduced accordingly. All goods in transit are covered up to £10,000.
4.1.2 Values such as jewellery, valuables, and money should remain with you and under your personal control. We take no responsibility for the loss of cash, jewellery, or valuables.
4.1.3 Obtain all necessary documents, permits, and authorisations that allow us to execute the move.
4.1.4 Inform us if there are any height, weight, or length restrictions for vehicles to access both properties.
4.1.5 Be present or represented during the entire collection and delivery process.
4.1.6 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away by mistake.
4.1.7 Ensure proper protection of property left unattended in rooms where people such as (but not limited to) tenants or workmen are or will be present.
4.1.8 Prepare, protect adequately, and secure all appliances or electronic equipment prior to the move.
4.1.9 Make sure all fridges and freezers are defrosted and empty before shipping. We are not responsible for the contents.
4.1.10 Make sure the delivery address given is correct.
4.1.11 Ensure that during transport, if you do not ride in the van with the driver, you have your phone switched on and remain in contact with the driver.
4.1.12 Other than because of our negligence or breach of contract, we will not be held liable for any loss or damage, costs, or additional charges that may result from failure to discharge these responsibilities.

GOODS WHICH CANNOT BE TRANSPORTED

5.1 Unless previously agreed in writing by a director or authorised representative of the company, the following items cannot be declared for transport under any circumstances. Items listed in paragraph 5.1.1 below may present risks to health, safety, and fire. Products listed in sections 5.1.2 to 5.1.6 below carry other risks, and you should make your own arrangements for transport.
5.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging, or explosive items including gas bottles, aerosols, paints, firearms, and ammunition.
5.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
5.1.3 Plants or goods likely to encourage vermin or other pests or cause infestation or contamination.
5.1.4 Perishable products and/or services that require a controlled environment.
5.1.5 All kinds of animals, birds, reptiles, and fish.
5.1.6 Goods which require special licenses (weapons and ammunition).
5.1.7 Goods listed above may not be transported by us. Q-M will not accept any liability in connection with the transport of these goods if they are not declared or communicated to transport without our consent. It is your responsibility to make sure to exclude the goods listed above in sections 5.1.2 to 5.1.6.

OWNERSHIP OF GOODS

6.1 By entering into this Agreement, it shall ensure that:
6.1.1 The goods to be transported belong to you, or the person(s) you represent, and you have obtained full permission for their transport and interests.
6.1.2 If you transport goods on behalf of someone else, it also ensures us that you have read the terms of the contract and the people who represent are familiar with the terms of our contract and have been made aware of these conditions.
6.1.3 You will indemnify us for any claim for damages and/or costs brought against us if either warranty 6.1.1 or 6.1.2 is not true.

PAYMENT

7.1 Unless otherwise agreed by us in writing:
7.1.1 Payment is due on or before starting work.
7.1.2 You cannot withhold any part of the agreed price.
7.1.3 If you paid a 30% deposit, then you must pay the outstanding balance before unloading the goods to your property. Only then will we unload your goods.
7.1.4 Any additional charges (additional time, van size upgrade, parking penalty tickets) need to be paid before the driver leaves your property - by cash or online payment.
7.1.5 If you refuse payment for the service, we reserve the right to commandeer your goods until the settlement payment is made. At this time, your goods will be stored in storage for up to 28 days. The customer will cover the cost of storage. Costs for storage are not subject to our valuation and not subject to any discussion. The bill for storage will be presented by our selected storage company. The cost of transport and unloading to the selected storage will be added to the final bill and is not subject to any discussion.
7.1.6 If you do not collect your goods from the storage within 28 days, we will have the right to dispose of them, and a debt collection company will deal with your debt.

DAMAGE TO PREMISES OR OTHER PROPERTY THAN GOODS

8.1 Since contractors are often present at the time of collection or delivery, our liability for loss or damage is limited as follows:
8.1.1 If the result is loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to repairing the damaged area only, up to a maximum surface area or local repair.
8.1.2 If the damage is due to the transport of goods under your express instruction, against our advice, moving the goods in the recommended manner could result in damage, we will not take responsibility.
8.1.3 We keep the right to refuse to move bulky items if there is not enough space in the property and there is a high risk of damaging the structure of the walls or furniture.

EXCLUSIONS OF LIABILITY

9.1 In view of the limited liability, we shall not be liable for any loss or damage to your goods as a result of fire or explosion, howsoever that fire or explosion was caused, unless it was caused by negligence or breach of contract on our part.
9.2 In respect of standard liability and limited liability, other than as a result of our negligence or breach of contract, we will not be held liable for any loss, damage, or failure to produce the following items:
9.2.1 Bonds, securities, stamps of all kinds, manuscripts and other documents, electronically held data records, and mobile phones.
9.2.2 Plants or goods likely to encourage vermin or other pests or cause infestation or contamination.
9.2.3 Perishable products and/or services that require a controlled environment.
9.2.4 Furs exceeding £100 in value, jewellery, watches, precious stones and metals, money, coins, and deeds.
9.2.5 Any animals, birds, and fish.
9.3 In respect of standard liability and limited liability, other than as a result of our negligence or breach of contract, we will not be held liable for any loss, damage, or failure to produce the goods if caused by any of the following circumstances:
9.3.1 By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, act of God, strikes, or other such events outside our control.
9.3.2 Loss or damage due to radiation or radioactive contamination.
9.3.3 Loss or damage resulting from chemical, biological, biochemical, electromagnetic weapons, and cyber attacks.
9.3.4 Indirect or consequential loss of any kind or description.
9.3.5 Normal wear and tear, natural or gradual deterioration, leakage or evaporation, or from perishable or unstable goods. This includes goods left within furniture or appliances.
9.3.6 Damage caused by pests, moths, insects, and similar infestation, damp, mildew, or rust.
9.3.7 For cleaning, repair, or restoration, unless arranged as part of the agreed work to be carried be out.
9.3.8 Changes caused by the weather and climate conditions.
9.3.9 In the event of any goods left in wardrobes, drawers, or appliances, or in a package, bundle, carton, case, or other container not packed and unpacked by us.
9.3.10 Loss of or damage to china, glassware, and fragile items unless they have been both professionally packed and unpacked by us or our subcontractors. In the event of an accident involving an owner-packed container where damage would have occurred regardless of the quality of packaging, our liability is limited to £100 or its actual value, whichever is less.
9.3.11 For electrical or mechanical derangement to any appliance, instrument, clock, computer, or other equipment unless there is clear evidence relating to external damage.
9.3.12 Loss or damage to vehicles caused by scratching and marring unless entered to receive from us a preliminary report prior to collection.
9.3.13 Loss or damage to the vehicle while it is driven or to be driven under its own power other than for the purpose of loading or unloading of transportation or a transporting container. Loss or damage sustained by accessories and moving parts, unless lost with the vehicle.
9.3.14 In case of any goods which have a pre-existing defect or are inherently defective.
9.4 No employee of ours shall be separately responsible for any loss, damage, miss-delivery, errors, or omissions resulting from the provisions of this Agreement.
9.5 Our liability will cease after delivery (see section 11.2).
We shall not be liable for:
9.6 Loss or damage caused where goods have been packed or unpacked by you or others.
If we are negligent or in breach of contract or otherwise responsible for causing loss or damage to your premises, we will pay either:
A) The cost of repairing the damaged area to a maximum limit of £75; or
B) Up to a maximum of £75 on each premises.

CLAIMS & COMPLAINT

10.1 In the case of goods that we supply, please contact our office and also notify us in writing of any visible loss, damage, or failure to produce any goods at the time of delivery.
10.2 Please note after finishing work and workers leave, then we do not take any responsibilities for any damages. You need to report if any damages occurred to our team before they leave the site.
10.3 All complaints regarding our staff and their work, or refund requests, will only be considered if you submit your complaint within 7 days of completing your order.

DELAYS IN TRANSIT

11.1 Other than by reason of our negligence or breach of contract, we shall not be liable for delays in transport.
11.2 We will do our best to arrive within the time scale stated, however, arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable due to traffic accidents, weather, etc. We do not accept any responsibility for any customer losses due to unforeseen or out of our control delivery/pick-up delays.

OUR RIGHT TO SUBCONTRACT WORK

12.1 We reserve the right to subcontract part or all of the work.
12.2 If a sub-contract is used, these conditions still apply to the service.

DELIVERY FOR PACKAGING MATERIALS

13.1 We deliver to any place in London; standard delivery takes 24-48 hours (if orders are placed by 3 pm). All standard deliveries are free of charge except orders under £50. On your request, we can deliver your order next day for an additional charge of £15.
13.1.1 There will be no deliveries made at weekends or on bank holidays. All deliveries will require a signature, so please ensure there is someone available to take delivery of the goods when placing your order, otherwise, you will have to collect your order yourself.

HOW TO CANCEL PACKAGING MATERIALS ORDER?

14.1 Please contact our office or use the contact form on our website. Please note that orders can only be cancelled provided dispatch has not occurred. If you need to return an item that has already been dispatched, please read below.

PARKING

Providing a parking permit is the responsibility of the customer. If there are restrictions (e.g., yellow lines, red routes, residents-only zones, etc.), you must provide a permit from the local council. If this is not possible, please be honest and say where the closest legal parking is available (e.g., 50 yards, 100 yards, etc.). This may cost a little more, but it is much better for you if we know in advance. If parking is illegal, we will try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary. If there is no parking pre-arranged, any parking fines received will be the responsibility of the customer and must be paid by the customer on completion, however, we will not park illegally and the driver may have to leave if legal parking is not provided.
If you will not provide the parking permit for our vehicle, then our driver may ask for a deposit of £80 GBP + VAT for a potential fine. If we do not receive a penalty ticket by a letter from your Council within six weeks, we will refund the deposit paid for the penalty ticket. If we receive a ticket, we will send you photos of it to your email to confirm.

POSTPONEMENT OR CANCELLATION

If you postpone or cancel your removal up to 48 hours before the booking time, you won't have to pay any charges. If you postpone or cancel within 48 hours before the booking time, you will be liable to pay a cancellation fee equal to 30% of the total order value (your deposit). We reserve the right to cancel or change dates and times.

CONGESTION & TOLL CHARGES

There will be an extra charge of £15 when passing through the London Congestion Charge Zone, other congestion charge zones, tolls, or ferry charges will be charged accordingly (unless otherwise stated).
There will be an extra charge of £12.50 when passing through the London Ultra Low Emission Zone (ULEZ), other congestion charge zones, tolls, or ferry charges will be charged accordingly (unless otherwise stated).

INSURANCE

All goods are insured in the van up to £10,000. Insurance applies only if you provide an Inventory List with all your items including their estimated value. We are not liable for the first £250.00 per claim. It is the responsibility of the customer to ensure extra insurance is arranged if required. Goods will be protected only by our insurer if the Q-M team prepares all the things described in the Inventory List by our customer for transport.

STAFF ABUSE

Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job because of abuse from the customer (verbal or otherwise), the customer will still be liable to pay in full.
The relevant laws of the United Kingdom shall govern these terms and conditions, and by agreeing to be bound by them, the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

SHIPPING & RETURNS

We do not sell directly from the warehouse. You can only place an order online or by phone.
A minimum order of £50 applies. If the order is less than £50 (excluding VAT), a delivery charge of £10 will apply.
Next working day delivery is subject to orders placed only before 3 pm.
We do not provide deliveries on weekends and bank holidays.
For all deliveries, Congestion Charge and Ultra Low Emission Zone charges will apply if applicable.
Next working day delivery is subject to stock availability. Q-M cannot be held responsible for any 3rd party delivery service delays.
Open and fully check the contents of your delivery before signing to confirm receipt. No returns and no complaints will be accepted after signing the invoice.
If there is no one authorised to take delivery on the date specified in the order, we will charge an additional £10 for the next shipment, plus Congestion Charge and Ultra Low Emission Zone charges if applicable.
Any goods which are damaged on arrival must be advised to the sales team within 48 hours of receipt. At their discretion, Q-M will either supply a full refund or replacement goods. Any goods ordered in error must be returned to Q-M at the buyer's cost within 10 days of the order date. Q-M will provide a refund less a charge of £8.00 per item to cover carriage costs and administration.

INSURANCE TERMS AND CONDITIONS AT QUICK MOVERS

1. Our Responsibility

1.1 Our responsibility is to deliver your goods from the "moving from address" to the "moving to address" in the same condition as they were in at the time when they were packed or otherwise made ready for transportation. All goods are insured in the van for up to £10,000. We are not liable for the first £250.00 per claim (excess fee). It is the responsibility of the customer to ensure extra insurance is arranged if required. Goods will be protected only by our insurer if the Q-M team prepares all the items described in the Transport List by our customer for transport.

1.2 In the event that we have undertaken to pack the goods, or otherwise make them ready for transportation, it is our responsibility to deliver them to you undamaged. By "undamaged", we mean in the same condition as they were immediately prior to being packed or made ready for transportation.

1.3 If we fail to discharge the responsibilities identified in clauses 1.1 and 1.2, we will, subject to the provisions of clauses 2.2.1, 4.2, and 4.3, be liable under this agreement to compensate you for such failure.

1.4 We will not be liable to compensate you where clauses 4.2.3, 4.3.5, and 4.3.9 apply, unless loss or damage occurred as a result of negligence or breach of contract on our part.

1.5 If you do not provide us with a declaration of value for your goods, or if you do not require us to accept standard liability pursuant to clause 2.1.1, we will not be liable to you for failure to discharge the responsibilities identified in clauses 1.1 and 1.2, unless that failure was caused by negligence or breach of contract on our part.

1.6 The amount of our liability under this clause shall be determined in accordance with these terms.

2. Your Responsibility

2.1 It is your responsibility to:

2.1.1 Declare to us in writing the value of goods transported. If it is determined that the true value of goods transported is lower than declared, you agree that our liability will be reduced accordingly. All goods in transit are covered up to £10,000.

2.1.2 Valuables such as jewellery, precious items, and money should always remain with you and under your personal control during the move. We take no responsibility for the loss of cash, jewellery, or valuables.

2.1.3 Obtain all necessary documents, permits, and authorisations required for us to execute the move.

2.1.4 Be present or represented during the entire collection and delivery process.

2.1.5 Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away by mistake.

2.1.6 Ensure proper protection of property left unattended in rooms where other people such as (but not limited to) tenants or workmen are or will be present.

2.1.7 Adequately prepare, protect, and secure all appliances or electronic equipment prior to transport.

2.1.8 Ensure all fridges and freezers are defrosted and completely empty before shipping. We are not responsible for their contents.

2.1.9 Make sure the delivery address provided is correct.

2.2 Ensure that during transport, if you do not ride in the van with the driver, you have your phone switched on and remain in constant contact with the driver.

2.2.1 Other than because of our negligence or breach of contract, we will not be held liable for any loss, damage, costs, or additional charges that may result from a failure to discharge these responsibilities.

3. Goods Which Cannot Be Transported

3.1 Unless previously agreed in writing by a director or authorised representative of the company, the following items cannot be declared for transport under any circumstances. Items listed in paragraph 3.1.1 below may present risks to health, safety, and fire. Products listed in sections 3.1.2 to 3.1.6 below carry other risks, and you should make your own arrangements for their transport.

3.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging, or explosive items including gas bottles, aerosols, paints, firearms, and ammunition.

3.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods and collections of any similar kind.

3.1.3 Plants or goods likely to encourage vermin or other pests, or cause infestation or contamination.

3.1.4 Perishable products and/or goods that require a temperature-controlled environment.

3.1.5 All kinds of live animals, birds, reptiles, and fish.

3.1.6 Goods which require special administrative licenses (such as weapons and ammunition).

3.2 Goods listed above may not be transported by us. Quick Movers will not accept any liability in connection with the transport of these items if they are loaded without our explicit written consent. It is your absolute responsibility to ensure that the goods listed above in sections 3.1.2 to 3.1.6 are completely excluded from the shipment.

4. Exclusions of Liability

4.1 In view of the limited liability, we shall not be liable for any loss or damage to your goods as a result of fire or explosion, howsoever that fire or explosion was caused, unless it was caused by negligence or breach of contract on our part.

4.2 In respect of standard liability and limited liability, other than as a result of our negligence or breach of contract, we will not be held liable for any loss, damage, or failure to produce the following items:

4.2.1 Bonds, securities, stamps of all kinds, manuscripts and other documents, electronically held data records, and mobile phones.

4.2.2 Plants or goods likely to encourage vermin or other pests, or cause infestation or contamination.

4.2.3 Perishable products and/or goods that require a temperature-controlled environment.

4.2.4 Furs exceeding £100 in value, jewellery, watches, precious stones and metals, money, coins, and legal deeds.

4.2.5 Any live animals, birds, or fish.

4.3 In respect of standard liability and limited liability, other than as a result of our negligence or breach of contract, we will not be held liable for any loss, damage, or failure to produce the goods if caused by any of the following circumstances:

4.3.1 By war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion, military coup, acts of God, strikes, or other such events completely outside our control.

4.3.2 Loss or damage due to radiation or radioactive contamination.

4.3.3 Loss or damage resulting from chemical, biological, biochemical, electromagnetic weapons, or cyber attacks.

4.3.4 Indirect, accidental, or consequential loss of any kind or description.

4.3.5 Normal wear and tear, natural or gradual deterioration, leakage, evaporation, or from perishable or unstable goods. This includes goods left inside furniture or appliances.

4.3.6 Damage caused by pests, moths, insects, similar infestation, damp, mildew, or rust.

4.3.7 Cleaning, repair, or restoration work, unless explicitly arranged as part of the agreed services to be carried out.

4.3.8 Gradual changes caused by the weather and atmospheric climate conditions.

4.3.9 In the event of any goods left inside wardrobes, drawers, or appliances, or in a package, bundle, carton, case, or other container not packed and unpacked by our team.

4.3.10 Loss of or damage to china, glassware, and fragile items unless they have been both professionally packed and unpacked by us or our authorised subcontractors. In the event of an accident involving an owner-packed container where damage would have occurred regardless of the quality of packaging, our liability is limited to £100 or its actual value, whichever is less.

4.3.11 For electrical or mechanical derangement to any appliance, instrument, clock, computer, or other electronic equipment unless there is clear, visible evidence relating to external handling damage.

4.3.12 Loss or damage to vehicles caused by scratching and marring unless entered into a preliminary inspection report with us prior to collection.

4.3.13 Loss or damage to a vehicle while it is being driven under its own power, other than strictly for the purpose of loading, unloading, or positioning the transport container. Loss or damage sustained by vehicle accessories and moving parts, unless lost with the entire vehicle.

4.3.14 In the case of any goods which have a pre-existing defect or are inherently defective.

4.4 No individual employee of ours shall be separately responsible for any loss, damage, mis-delivery, errors, or omissions resulting from the provisions of this Agreement.

4.5 Our liability will completely cease immediately after delivery is completed.

We shall not be liable for:

Loss or damage caused where goods have been packed or unpacked by you or others.

If we are found negligent or in breach of contract, or otherwise responsible for causing loss or damage to your premises, we will pay either:
A) The actual cost of repairing the damaged area up to a maximum limit of £75; or
B) Up to a maximum of £75 for each separate premises.

All claims must be reported at the time of occurrence. We will not accept any claims after the final payment has been processed and the Quick Movers team has left the site. It is the customer's sole responsibility to arrange extra insurance if required.